- Overview At Weave & Design, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return and refund policy subject to the terms outlined below.
- Eligibility for Returns We accept returns under the following conditions:
- The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
- The return request must be initiated within 15 days from the date of delivery.
- Custom or personalized rugs are not eligible for return unless defective or damaged upon arrival.
- Items purchased during clearance or promotional sales may not be eligible for returns.
- Return Process To initiate a return, please follow these steps:
- Contact our customer support team at _________ or __________ with your order details and reason for return.
- Our team will provide you with a return authorization and shipping instructions.
- Pack the item securely in its original packaging and ship it to the provided return address.
- Once we receive the returned item, it will be inspected to ensure it meets our return conditions.
- Refund Policy
- Approved refunds will be processed within 10-14 days of receiving the returned item.
- Refunds will be issued to the original payment method used for the purchase.
- Shipping charges are non-refundable unless the return is due to a product defect or an error on our part.
- If the item is returned damaged, used, or not in its original condition, a partial refund or rejection of the return may apply.
- Exchanges We do not offer direct exchanges. If you wish to exchange an item, please return it as per our return policy and place a new order.
- Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 48 hours of delivery with photographs of the issue.
- We will arrange for a replacement or issue a full refund.
- Non-Returnable Items The following items are not eligible for return:
- Custom or personalized rugs.
- Items marked as final sale or non-returnable.
- Rugs that have been used, washed, or altered in any way.
- Contact Us If you have any questions regarding our Return & Refund Policy, please reach out to us at: Weave & Design
By making a purchase from Weave & Design, you agree to this Return & Refund Policy